KOSTENLOSER VERSAND INNERHALB DEUTSCHLANDS x

RETURN AND EXCHANGES

 

Returns

We hope you like all of our products that you order. However, there is always the possibility that the product you have purchased isn't quite what you were looking for. In this case you can return your order within 14 days of you receiving your product(s). To let us know about your decision, you can either write us an email to customercare@dalgado.de with all the necessary details or send us the filled out cancellation form. Usually, we’ll get back to you within 24 hours. After your return request was processed by our customer service team, we’ll send you the return label.

Returns within Germany are free of charge as long as you use the return label provided by us. Otherwise, the return costs are the customers responsibility. International return shipping costs will have to be assumed by the customer.

It is important that the products are unworn and have no signs of wear. We would appreciate it if you could return your order with its original packaging and the original invoice or a copy of it.

 

Exchanges

We want you to be fully satisfied with your purchase. You have the option to exchange any of our products within 14 days of you receiving your product(s) in case you need a different size our colour. Please let us know about your desired exchange via customercare@dalgado.de or by phone at 0049 (0) 211 97531929. We will then check your request and let you know whether we can process your request either via phone or email usually within 24 hours. To make things easier for us, please indicate what you would like to exchange on the invoice. After your return request was processed by our customer service team, we’ll send you the return label.

Exchanges within Germany are free of charge as long as you use the return label provided by us. Otherwise, the return costs are the customers responsibility. For exchanges from outside Germany, you’ll have to send us the product at your own expense.

It is important that the products are unworn and have no signs of wear. We would appreciate it if you could return your order with its original packaging and the original invoice or a copy of it.

Both for national and international exchanges, we’ll then ship the product back to you free of charge. Please note that we currently only allow for a one-time exchange associated with the same original order.

 

Please send all returns or exchanges to:
Dalgado GbR
Gustav-Poensgen-Str. 29
40215 Düsseldorf
Germany

 

For further information, take a look at our Terms and Conditions.