Right of Revocation
In case the customer is a consumer and he/she concluded a contract with the seller exclusively via telecommunication means, the customer shall have a right of revocation as described below:

The customer shall be entitled to revoke the contract in writing (e.g. letter or email: info@dalgado.de) within 14 days and without stating any grounds therefore. This period of time shall not commence before the receipt of the merchandise by you or an empowered third party, which is different to the carrier.

In order to execute your right for revocation, you’ll have to notify us (Dalgado GbR, Gustav-Poensgen-Straße 29, 40215 Düsseldorf, email info@dalgado.de) about your decision in writing (via letter, email: info@dalgado.de). For your convenience, you have the option to use this cancellation form or make a withdrawal declaration on the contact page on our website electronically. If you decide to follow one of two options named above, we will immediately (e.g. per email) confirm the receipt of your revocation. A revocation is valid, if declared prior to the revocation deadline of 14 days.

No right of revocation exists:

If the customer purchased the products from the seller in order to use them in a commercial or self-employed business activity (in this case the customer shall not be deemed a consumer) or in case of custom orders assembled according to the customer’s specifications or personal needs (custom-made products).


Consequences of Revocation
In the event of a valid revocation, we will pay back all your payments which include delivery costs within 14 days of receipt of your revocation. We will use the same means of payment for the reimbursement as used for your initial payment unless we expressly agreed on a different way of repayment; under no circumstances will there be any extra charges for you. We can deny repayment until we have received the goods or until you have shown proof that the merchandise has been sent to us, whatever happens first.

It is your duty to send or give back the merchandise within 14 days of your revocation to Dalgado GbR, Gustav-Poensgen-Straße 29, 40219 Düsseldorf, Germany. The revocation will be void if the merchandise was not shipped before the 14-day deadline. You must bear the return shipping costs. If possible, please send the goods, which you intend to return, to us in its original packaging including any other packaging pieces or accessories. You will have to render compensation if the reduction of value was caused by an act other than product testing, as it would be possible and permitted in store.